Contact us

You can contact us by phoning our free 24-hour call centre, visiting our help desks or by email.

Free 24-hour call centre

Call our 24-hour call centre any time - for free. We'll answer your questions and we'll help you to make the most of Celtel services.

To call us, just dial 100 from your Celtel phone. You can also dial +25578 4105300 from any phone, or +25578 4105300 if you are abroad.

Help for corporate customers

Our corporate advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Celtel. Ask to speak to a corporate advisor by calling 0748 104 220from any phone. You can also call our Customer Care team on 101 from your Celtel phone, or +25578 4105400 from any phone and they will put you in touch with a corporate advisor.

Help desks

If you prefer to see someone face-to-face, then visit a help desk in one of our offices (Mon - Fri, 8:30am - 5pm. Sat 8:30am - 1pm):

Head Office:

Celtel House
Ali Hassan Mwinyi Road
Dar es Salaam
Tel: +255 222 748 181

Mayfair Plaza

Dar es Salaam
Tel: +255 784 105 253

Dar es Salaam Branch

Samora Avenue
Dar es Salaam
Tel: +255 222 748 181

Arusha Branch

Victoria Tower
Joel Maeda Road
Arusha
Tel: +255 784 104 604

Mwanza Branch

Kenyatta road
Four ways building
Mwanza
Tel: +255 784 104 703

Mbeya Branch

Acacia Street
Close to Mbeya Peak Hotel.
P O Box 6371, Mbeya
Tel: +255 748 204 611

Tabora Branch

Sikonge Road
Near New Bus Stand
Mwanza.
Tel: +255 787 555 513

Mtwara Branch

(Maduka makubwa kwenye bustani).
Agakhan Road,
Mtwara
Tel: + 255 786 262 728

Morogoro Branch

Lumumba road,
Morogoro
Tel: +255 787 555 160